Notes from Pradeep:
Can you guys start looking at a new project please - I mentioned we might be doing some design work on other company solutions.... The BEP guys have a client portal that we want to look at improving UI/UX for.
There is a demo of it in the meeting video here - the first 15 mins. Can you guys take a look and do a little UX / design audit? Not taking much time for now - say spend 1-2 days at most. To give us initial thoughts on how we could improve it.
*I'm a bit buys today so unable to chat, but just wanted to get you guys started on something, as I think there isn’t anything else you are working on for Design right now right?
One way to present the research is something like what we have done here:
https://drive.google.com/file/d/1klnmd9_WSA8VyERq_mfCljqMDJkHO7NM/view?usp=sharing*
- Use best practise benhmarks as a guide
- Analyse our solution against those metrics / heuristics
- Rate them
- Make recommendations
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📽️ Video from the presentation
https://drive.google.com/file/d/1D4xwUMz9oUh6APGrk8zxI96FxjnTy903/view?usp=sharing
</aside>
User’s side
1. UX
General
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Footer is incomplete. It looks like the portal isn't finished and safe to use at the moment. It's significant to give users access to content like Privacy Notice.
-
Perhaps adding an ability to add a name or some kind of description (visible only for users) would be easier for them to differ their accounts than if they only have numbers, and they have to remember them (especially if they have multiple accounts)
-
Some Buttons with arrows inside are missleading, they suggest that user will be taken to another page, while some other action will be performed
Login screen
- Red hint at the top of the page saying “please accept cookie privacy” indicates there’s an error on the page, or the inputted value is incorrect even before we read what it says. The hint remains even if “I accept cookies” checkbox is checked. If the checkbox is mandatory, I suggest showing the hint / error message after user tries to log in without checkbox selected, or marking the checkbox as mandatory so user knows they have to accept it before they try to continue
- User has no ability to preview and hide his password. If we add that feature, it could improve his experience if he's not certain about the password that he entered, he could easily check whether it's correct. Otherwise, he has to delete it and type in again which will obviously take more time.
- Moving information from the bottom of the login panel to above the login CTA, will improve order of the information in the panel, and will lead users to read the info before they hit the CTA. Is this information required to be visible all the time? Maybe we could show it only to the users that cannot login due to one of mentioned reasons
Dashboard
